Question 1

What is LogiTrack?

Accepted Answer

LogiTrack is a cloud web application for logistics, costs, fuel, finance, and process control in transport companies.

Question 2

What kind of companies is LogiTrack best for?

Accepted Answer

It brings the most value to companies that manage routes, fuel, costs, invoicing, and records across multiple spreadsheets, messages, and people.

Question 3

Does LogiTrack change the way we work?

Accepted Answer

Not overnight. We introduce structure into your current process and gradually move the team toward a clearer workflow.

Question 4

Is LogiTrack complicated for the team?

Accepted Answer

No. The goal is less manual work, less searching for information, and a clearer place for entering and reviewing data.

Question 5

Does LogiTrack work on a mobile phone?

Accepted Answer

Yes. Since it is a web application, LogiTrack can be used from a phone or tablet depending on the user's role.

Question 6

Is LogiTrack only for Serbia or also for international work?

Accepted Answer

It can be used in Serbia and with teams or partners working abroad. The key is having a clear process and centralized data.

Question 7

How long does implementation take?

Accepted Answer

It depends on scope and modules, but the first results usually come quickly through a simple starting phase and a clear rollout plan.

Question 8

Do we need all modules at once?

Accepted Answer

No. We usually start with 1 or 2 modules that solve the biggest problem first, then expand once the team adopts the routine.

Question 9

What does team onboarding look like?

Accepted Answer

Onboarding is done through short guidance sessions, a pilot example, and practical work on your real process.

Question 10

Is there a pilot phase?

Accepted Answer

Yes. We often begin with a pilot phase on one process or one period so you can validate the value with less risk.

Question 11

What is the minimum we need to enter to get started?

Accepted Answer

Basic records and one concrete workflow are enough to start. You do not need to enter all historical data first.

Question 12

Can you adapt LogiTrack to our process?

Accepted Answer

Yes. We implement LogiTrack around your real workflow while keeping the process stable and maintainable across the team.

Question 13

What is the next step after we show interest?

Accepted Answer

Usually we schedule a short demo, map your workflow, and recommend the most sensible starting phase.

Question 14

How long does the demo take?

Accepted Answer

A demo usually takes around 15 minutes, and we can extend it when you want to go deeper into a specific process.

Question 15

What exactly do we get during the demo?

Accepted Answer

You get a view of how your workflow would look in LogiTrack, where time is being lost today, and where it makes sense to start.

Question 16

How long does the trial last?

Accepted Answer

The standard trial lasts 7 days, enough to validate whether the system gives you better visibility and a more stable process.

Question 17

Is the trial obligation-free?

Accepted Answer

Yes. The trial exists to validate real value in daily work, with no obligation to continue if it does not fit.

Question 18

Do we get support during the trial?

Accepted Answer

Yes. During the trial we guide you through the steps so the test reflects real work rather than just access to a tool.

Question 19

What should we test during the trial to get a realistic picture?

Accepted Answer

The best approach is to test one real workflow with real data and the people who would actually use the system.

Question 20

How is LogiTrack priced?

Accepted Answer

Pricing is adjusted to process scope and number of vehicles, not number of users. That lets the team grow without seat-based cost.

Question 21

Is there a user limit?

Accepted Answer

We do not charge per user, so the number of accounts is not the main limit. Process scope is much more important.

Question 22

Are monthly and yearly subscriptions available?

Accepted Answer

Yes. Depending on the package and agreement, monthly and yearly models are both possible.

Question 23

Is there a one-time implementation fee?

Accepted Answer

There can be an implementation phase depending on scope, migration, and how much process setup is needed.

Question 24

Can we start with a smaller package and move to a bigger one later?

Accepted Answer

Yes. That is a common path: start smaller and expand when the process and team justify it.

Question 25

Can you prepare an offer for a specific scope, for example 50+ vehicles?

Accepted Answer

Yes. For larger fleets or more specific processes we prepare a tailored offer with rollout phases and support level.

Question 26

Is LogiTrack cloud-based and what does that mean for security?

Accepted Answer

Yes. Cloud means centralized access, more controlled data handling, easier multi-location access, and less reliance on local files.

Question 27

Does LogiTrack support personal data protection requirements?

Accepted Answer

Yes. Access is controlled through roles and procedures, and during the demo we can review your internal privacy requirements too.

Question 28

Who has access to the data?

Accepted Answer

Only authorized users based on role, responsibility, and the rules you define with us.

Question 29

What if we want an internal access policy and formal procedures?

Accepted Answer

That is possible. We can set roles and workflow rules so they align with your internal policies and responsibilities.

Question 30

Is there an audit trail?

Accepted Answer

Yes. Key actions can be tracked so you can more easily review who entered or changed what.

Question 31

What are the core modules?

Accepted Answer

The most common modules are logistics, records, business/finance, fuel and cost control, fleet management, and optional payroll.

Question 32

Does LogiTrack support eInvoice workflows?

Accepted Answer

Yes. The business module covers working with eInvoice as part of the operational and closing process.

Question 33

Does LogiTrack cover fuel and fuel pricing?

Accepted Answer

Yes. Fuel, refuels, fuel pricing, and consumption tracking are part of the system.

Question 34

Can we track costs per route?

Accepted Answer

Yes. Costs are tied to route and period, which gives a more realistic profitability picture and fewer late additions.

Question 35

Does LogiTrack cover fleet obligations such as registrations, inspections, and fire safety attestations?

Accepted Answer

Yes. The fleet module covers obligations, deadlines, and supporting documentation per vehicle.

Question 36

Is the payroll module mandatory?

Accepted Answer

No. It is optional and used only if you want employee cost in the same picture as your other operating costs.

Question 37

Does LogiTrack have integrations?

Accepted Answer

Yes. Integration options depend on your workflow and the systems you already use.

Question 38

Can we export data?

Accepted Answer

Yes. Data can be exported for additional analysis, review, or exchange with other teams and tools.

Question 39

Can the system adapt to our document format requirements?

Accepted Answer

To a certain extent yes, especially when the goal is to make outputs practical for your team and customers.

Question 40

We have data in Excel - can we move it into LogiTrack?

Accepted Answer

Yes. Excel can serve as the starting point for migration after we review the structure and data quality.

Question 41

Do we need to migrate all historical data?

Accepted Answer

No. In many cases it makes more sense to migrate only what is operationally relevant and keep the rest as archive.

Question 42

How do you prevent duplicates during migration?

Accepted Answer

Migration is done through mapping, validation, and duplicate checks before the final import into the system.

Question 43

Can we start without migration and enter data manually?

Accepted Answer

Yes. In many cases we start without full migration and only enter what is needed for the first stable workflow.

Question 44

What kind of support do we get?

Accepted Answer

You get support during onboarding and system use, with the level depending on package and collaboration scope.

Question 45

What does support look like in the first days?

Accepted Answer

In the first days the focus is on helping the team adopt the core workflow, so support is practical and tied to real situations.

Question 46

Do we get training?

Accepted Answer

Yes. Training is part of onboarding and is adapted to the roles of the people using the system.

Question 47

Does LogiTrack keep improving over time?

Accepted Answer

Yes. The system evolves continuously, especially through feedback from real workflows and customer needs.

Question 48

Is installation required?

Accepted Answer

No. LogiTrack is a cloud web application, so there is no classic local installation on user computers.

Question 49

Does LogiTrack work from any location?

Accepted Answer

Yes. Since it is cloud-based, the system can be accessed from any location with internet and the right permissions.

Question 50

Can we use LogiTrack on multiple devices?

Accepted Answer

Yes. Users can access the system from multiple devices according to their role and working needs.

Question 51

What happens if the internet goes down?

Accepted Answer

If the connection drops, work in the system pauses temporarily and continues once the connection returns. That is why it is important not to scatter process data outside the system.

Question 52

Can we get a custom SLA?

Accepted Answer

Yes. For larger teams or specific requirements, a tailored support and service level can be defined.

Answers to the questions people most often ask before the demo, the trial, and the decision.

General questions

Onboarding and rollout

Trial and demo

Pricing and contract

Security and privacy

Modules and functionality

Integrations and data exchange

Data migration

Support and maintenance

Technical questions

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